Shipping & Payment Information

Please contact us via email regarding orders to the USA.

Orders placed before 11am Monday-Friday are usually dispatched the same day. Orders placed after 11am or at the weekend will be dispatched the next working day. No orders will be dispatched on weekends or bank holidays. 

The Seller shall be entitled to require in addition to the purchase price a delivery fee amounting to 9,00 € incl. VAT. Should the value of the order exceed 49€ incl. VAT, the delivery costs shall be borne by the Seller.

The purchase price for goods ordered by the customers based in the non EU countries does not include VAT, custom payments or any other payments.

NENA DOG informs you via email about the current status of your order. That's why it is particularly important to give a current email address during the purchase process and to regularly check your email.
If you do not receive an email conformation of receipt of order within 30 minutes after ordering, then please contact us via our Email. We also recommend that you regularly check your SPAM filter for incoming emails. 

The Buyer can pay the purchase price in this way:

​1. Credit Card Payment

GP Webpay is a payment gateway that enables you to take payments online using domestic and international cards issued by MasterCard, VISA, American Express and Diners Club. It also supports payments using digital wallet MasterCard Mobile.

2. PayPal Payment

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Keeping your financial information secure is absolutely essential when buying online. Whether its ecommerce, sending money or buying with debit and credit cards online, trust PayPal's Purchase Protection program to help keep your financial information secure for your PayPal purchases.

3. Bank Transfer Order

Bank Transfer. After receiving your order, a confirmation of the order shall be generated automatically where the bank account number shall be stated. You'll pay for goods, in advance to our bank account. After receipt of your payment we send the goods, and at the same time we'll inform you of the time when the consignment arrives.

Online shop NENA DOG distributes its products through:

• Courier service DPD (for parcels over 3 kg)
• Post-Office – registered (for parcels up to 3 kg)

A customer who will receive the parcel via Courier service should reside at the time of delivery at the address stated in the Order (this is the most appropriate mode of transport if you want to deliver the goods to the office or workplace). 

To the countries Norway, Russia, Switzerland, Liechtenstein, Iceland and EUR islands we deliver only via Post Office.

For some European islands e.g. Iceland, Isle of Man, Guernsey and Jersey, Malta or the Faroe Islands is charged an additional shipping charge 20€. Please be aware of this fact and inform yourself about the exact shipping fee before ordering via email!

For countries outside of the EU are not included customs duties, VAT and the time required for customs clearance of consignments!